Generator support for homeowners

Generator down?
Fix it in minutes,
not days.

Tell MyGens what your generator is doing. AI walks you through safe checks, step by step, and looks at it through your camera when it needs to. No app. No appointment.

Start free support session See pricing
First session free No credit card Works from your phone
AI support 24/7 Camera only when needed English & Spanish No app required OnCairePowered by OnCaire
Free first session
Low oil pressure alarm
MyGens AI Support
Online 24/7
Hi! I see an alarm on your generator. Let's check it together — what does the controller show?
It started beeping after the power went out. Says low oil pressure.
First, check the oil dipstick — it should sit between min and max. Can you show me?
Point your camera at the dipstick — only if you allow it
FREEFirst support session
24/7AI support, any storm, any hour
No appWorks from your phone's browser
$4.99Per case after your free one
What we help with

Whatever your generator is doing, start here.

Pick the closest match — or just describe it in your own words.

Won't start

Cranks but doesn't fire, clicks, or does nothing at all.

Get help

Alarms & warnings

Low oil pressure, overcrank, over-temp and controller messages decoded.

Get help

Transfer switch (ATS)

Power's out and the house isn't switching over to the generator.

Get help

Battery & fuel

Dead battery, fuel supply questions, stale fuel, gas line shut-offs.

Get help

Strange noises

Surging, rough running, loud or unusual sounds while it runs.

Get help

Maintenance

Oil, filters, exercise cycles — what to do and when.

Get help

Storm readiness

Make sure it will run when the next storm takes the grid down.

Get help

Something else

Not sure what's wrong? Describe it and MyGens will figure out where to start.

Get help
How it works

Help in five simple steps

No app. No appointment. Start from your phone in seconds.

1. TELL US
Describe what your generator is doing — an alarm, a no-start, a strange noise.
2. AI GUIDES
MyGens walks you through safe checks, step by step.
3. SHOW CAMERA IF NEEDED
Only when it needs to see something — and only after you allow the camera.
4. GET NEXT STEPS
Fix it yourself, or know exactly what to tell a technician.
5. SAVE HISTORY
Your case, photos and result are saved for next time.
Start your first support session free →

Safety first

MyGens only guides safe checks. If it sees fuel leaks, smoke, burning smells, exposed wiring or anything that needs a licensed technician, it stops and tells you to call one. MyGens is remote AI guidance, not an emergency service. If there is danger, fire, gas smell or injury, call 911.

Visual AI

Don't know what you're looking at? Show it.

When words aren't enough, point your phone at the generator. MyGens reads labels, gauges and controller screens, and tells you what it sees.

  • Camera turns on only after you allow it
  • Included in every case — never a paid add-on
  • Photos and results saved to your history
Try it free
Know before you call

Don't pay for a truck roll to find a loose wire.

A lot of generator problems are simple. Find out what's wrong first, then decide whether you need anyone.

Calling blind

$$$
  • A service call fee, before any parts
  • Days of waiting after a storm
  • No idea what to tell the tech

Start with MyGens

$0
  • First session free, then $4.99 a case
  • Help right now, from your phone
  • If you do need a tech, you'll know exactly what to say
Start free
Pricing

Start free. Pay only if you need more.

No contracts. Cancel anytime. The camera is always included.

Start here

First Support Session

FREE

No credit card. No app.

  • Full AI technical support session
  • Visual AI: show your generator on camera
  • Alarms, no-start, ATS, battery, fuel
Start free
Before Isaias hits

Isaias Storm Pass

$19.99 one time

If it won't start during or after the storm, get AI video help from your phone, any hour, until Isaias passes.

  • Unlimited AI video sessions
  • Help any hour while Isaias passes
  • No waiting for a technician

Valid from purchase until 14 days after Isaias makes landfall. AI video support, unlimited sessions during that period. Storm Pass covers unlimited help until Isaias passes. A single case covers one issue.

Pay as you go

One-Time Support Case

$4.99 per case

A complete case, no subscription.

  • Complete AI technical case
  • Camera included, never an add-on
  • Case saved to your history
Best value

MyGens Care

$4.99 / month

or $39.99 / year — save 33%.

  • Ongoing AI technical support
  • Visual AI on every case
  • Generator history in one place
  • Cancel anytime, no contract

Secure checkout by Stripe. Remote AI support only — MyGens doesn't dispatch technicians.

Which describes you?

Two paths. Both start here.

I already have a generator

Get AI technical support now. Your first session is free — no app, no contract.

Get support now

I don't have one yet

Use the free sizing tool to find out how many kW your home needs. Takes under two minutes.

Size my generator

Quick answers

Do I need to download an app?

No. Everything works in your phone or computer browser.

Is the first session really free?

Yes. Your first AI technical support session is free, with no credit card required.

Which generators does MyGens support?

Residential standby generators — Generac, Kohler, Briggs & Stratton, Cummins, Champion, Honeywell and more. If you have a generator, we can help.

What if I need a technician on-site?

MyGens is remote only and doesn't dispatch technicians. If something needs physical service, it tells you clearly and helps you explain it to your technician.

Read the full FAQ & disclaimers →

Safety first. If MyGens sees a fuel leak, smoke, burning smell or exposed wiring, it stops and tells you to call a licensed technician. MyGens is remote AI guidance, not an emergency service. If there is danger, fire, gas smell or injury, call 911.

Hurricane season

Is your generator ready
for the next storm?

Find out today, not when the power goes out. It takes a couple of minutes and the first session is free.

Check my generator free
No app · No credit card · Works from your phone
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Supports all major residential generators
Generac Kohler Briggs & Stratton Cummins Champion Honeywell